FAQ

When will my order ship?

•    Orders of “In Stock” products are generally shipped same or next business day.  If an order is placed that includes products not currently in stock, the order will ship once all of the ordered products are in stock.  (usually within 10 business days)

 

Do you accept returns?

•    Yes, see Shipping and Return Policies for details.

 

What shipping services does BoardWERX use?

•    We ship all our orders with Canada Post and USPS postal services.

 

How much will my shipping be?

•    Canadian orders over $299.00 USD will be shipped for free.  All other shipments will be calculated by size, weight, value and it’s destination during checkout.

 

Can you ship my order as a gift?

•    Under no circumstances will BoardWERX ship your order as a “gift” or list an incorrect value on the customs form. Misrepresenting shipments on customs forms is a serious offense and we risk fines by not following customs guidelines.

 

What currency does BoardWERX use?

Although we are located in Canada our prices are in US Dollars – (USD)

 

What payment methods can I use?

We only accept payments through PayPal.

 

But I don’t have a PayPal account, only a credit card.

No problem, you can now use a credit card through PayPal without ever having to create an account.